FLAT RATE $6.95 SHIPPING - FREE ON ORDERS OVER $150 - ITEMS POSTED WEEKLY ON FRIDAY DURING BROOKE MAT LEAVE - AFTERPAY AVAILABLE AT CHECKOUT!

FAQs

How do I know which carrier/wrap is right for me? 
Choosing a baby carrier can be a hard and overwhelming choice at first. I want to help you find what will give you the most use and happiness so have a look over our blogs, tutorials, and podcasts. Or to have tailored advice for you, book a Skype consultation with Brooke here.

How long will it take for my item to be sent to me? 

(As of August 14th 2017) - Brooke is currently on maternity leave as she welcomes her second bub into the world. During this time, all orders will be posted out WEEKLY on every FRIDAY. This will be the case until further updated. You will still be sent a tracking number for you to monitor your orders delivery time. 

  • $6.95 Standard Tracked Shipping (up to 5 days) for orders under $150 OR
  • $10.95 Express Tracked Shipping (overnight) for orders under $150 
  • FREE Express Tracked Shipping (overnight) for orders over $150

Please note:  Shipping does not include insurance.  Please arrange separate insurance cover for your purchases if you wish to do so.

Overseas Delivery

  • Available to selected countries for flat rate of $25.00

We do not offer weekend delivery. 

Can I collect locally?
If you are local to North Lakes in Brisbane, you can arrange by appointment to pick up your items usually on the same day of purchase.  

Can someone teach me how to use a carrier/wrap?
Absolutely, we'd love to help! Brooke is a fully insured and qualified Babywearing Consultant having completed her training in the Die Trageschule Babywearing Consultancy Foundation Course. We have a range of consultant options available. Check out our 'Babywearing Consultations' page to book now. 

Is layby available? 
Yes! Upon checkout you will be able to set up a lay-by plan through AFTERPAY where your goods are immediately sent to you while you pay them off! 

How do my products arrive? 
Carriers and wraps arrive via express post in their brand new state protected by a plastic layer and/or bubble wrap + brown paper wrapping. They are then placed in a further express post satchel. No boxes are sent with carriers to keep postage times fast and to pass on the saving cost to customers. If you require a box to be sent, please let us know beforehand (this will incur an extra $14.95 cost). 

What are the pros of a Soft Structured Carrier (SSC)? 
SSC's are very easy to learn and use. They are quick to get on and off with buckles located on the carrier for the individual to adjust to their desired fitting. 

What are the pros of a Woven Wrap? 
A woven wrap molds very well to the person carrying the child, and to the child as well. It can be used in a number of ways to suit the age of the child and your preferences. 

What are the pros of a Ring Sling? 
A Ring Sling is very quick to use and great for quick ups and downs with your child. Babies have the opportunity to look out more as they are being carried and it also allows for easy breastfeeding if desired. 

What are the pros of a Meh Dai? 
A Meh Dai is the perfect combination of an SSC and a Woven Wrap. It has the outline of a SSC (waist belt, back panel, and should straps), but it has the material of a Woven Wrap. This makes it very easy to use like a SSC, and it gives you that comfort and moldablility of a Woven Wrap. 

What are the pros of a Stretchy Sling? 
A stretchy wrap/sling is usually very easy to use as an introduction to wrapping your baby. They can be pre-tied for easy use when out and about. They are great for newborns and offer a lovely mold in a snug and cuddly carrier position. 

Why are there different lengths of a Woven Wrap? 
The different sizes reflect how many metres of material is in the wrap. Wrap sizes exist to offer more options depending on a number of factors such as how you want to carry your baby (front, back, single layer, double layer), the age and weight of your child, as well as your sizing. It is always better to size up rather than down as you can always use excess fabric in a creative and easy way. Size 6 is a great size to start with and a Size 4 is quite popular for a quick hip carry or simple ruck on your back. 

Can I return a product if it isn't working for me? 
A product can only be exchanged or refunded if returned within 7 days. Please see how 'Returns and Exchanges' page for Terms and Conditions.